Customer Service Professional

For Consideration of this Job Posting, please click APPLY above.



This is a full time position that supports multi-plant, custom manufacturing operations with a commitment to quality and exceeding customer expectations.



Division: Customer Service Professional


Reports To: Customer Service Manager


Summary: Ability to work in a team atmosphere, possessing strong communication skills while providing support and service to customer base. Will manage accounts, provide detailed service to include order placement, tracking on-site production, shipping needs and running point on any troubleshooting. The candidate is required to maintain and manage several key accounts in a fast-paced, light manufacturing environment.


This job is NOT working in a call center but working closely with key manufacturing buyers that require attention to detail and a wide range of customer service skills.


Compensation includes health, dental, life and long term disability insurance along with 401k plan with match, Flexible Spending Account and Cafeteria Plan. Please see the ALG benefits link above for a complete listing.


Compensation Range:   $15-$20 per hour based upon experience


• Minimum 2 years’ experience in customer service, account management or sales

• Excellent computer skills including all Microsoft Office products

• Ability to prioritize and multi-task

• Positive and professional attitude

• Excellent written and verbal communication skills

• Attention to detail

• Quick response time





  • High school diploma, required
  • Additional college experience, a plus.





  • Minimum 2 year experience in Customer Service, Account Management or Sales, required.
  • Work in a manufacturing environment, a plus.
  • Experience in custom order entry, a plus
  • Experience in using a CRM system, a plus





  • Provides excellent customer service
  • Extensive interaction with customers and production staff
  • Order entry for all production processes
  • Job Estimating
  • Attend to all details associated with production and delivery of products
  • Provide Account Management
  • Make it easy for customers to do business with you
  • Project positive and professional behavior/attitude in all areas associated with the production and delivery of ALG products to internal staff and external customers.
  • Follow administrative procedures established for inter/intra-departmental interaction
  • Additional tasks/duties/special projects may be assigned as necessary





  • Proficient in MS Excel, Outlook and all Microsoft Office products, required
  • Exposure to CRM, a plus



ALG Labels and Graphics is a custom manufacturer of pressure sensitive labels and decals celebrating over 50 years in business.  Our focus is delivering value to our customers with responsive service, quality products and low cost production.  Our mission is to make it easy for you to do business with ALG.

3005 4th Avenue South,

Birmingham, Alabama 35233


(f) 205.328.0123

Copyright 2017

 ALG Labels and Graphics