Customer Service Professional

JOB OVERVIEW

EDUCATION & EXPERIENCE REQUIREMENTS

ESSENTIAL DUTIES & RESPONSIBILITIES

SKILLS NEEDED

For Consideration of this Job Posting, please click APPLY above.

OVERVIEW

This is a full time position that supports multi-plant, custom manufacturing operations with a commitment to quality and exceeding customer expectations.

Division: Customer Service Professional

 

Reports To: Customer Service Supervisor

 

Summary: Ability to work in a team atmosphere, possessing strong communication skills while providing support and service to customer base.  Will manage accounts, provide detailed service to include order placement, tracking on-site production, managing shipping needs and running point on any troubleshooting.  This person is required to maintain and manage several key accounts in a fast-paced, light manufacturing environment.

 

COMPENSATION

Compensation includes health, dental, life and long term disability insurance along with 401k plan with match, Flexible Spending Account and Cafeteria Plan. Please see the ALG benefits link above for a complete listing.

 

Compensation Range:   Based upon experience

BASE QUALIFICATIONS

• Minimum 2 years’ experience in customer service, account management or sales

• Excellent computer skills including all Microsoft Office products

• Ability to prioritize and multi-task

• Positive and professional attitude

• Excellent written and verbal communication skills

• Attention to detail

• Quick response time

 

EDUCATION:

 

  • High school diploma or general education degree (GED) required

 

 

EXPERIENCE:

 

  • Minimum 2 year experience in Customer Service, Account Management or Sales, required.
  • Work in a manufacturing environment, a plus.
  • Experience in custom order entry, a plus.

 

REQUIRED:

 

  • Provides excellent customer service
  • Extensive interaction with customers and production staff
  • Order entry for all production processes
  • Job Estimating
  • Attend to all details associated with production and delivery of products
  • Provide Account Management
  • Make it easy for customers to do business with you
  • Project positive and professional behavior/attitude in all areas associated with the production and delivery of ALG products to internal staff and external customers.
  • Follow administrative procedures established for inter/intra-departmental interaction
  • Additional tasks/duties/special projects may be assigned as necessary

 

COMPUTER SKILLS:

 

  • Proficient in MS Excel, Outlook and all Microsoft Office products.

 

 

ALG Labels and Graphics is a custom manufacturer of pressure sensitive labels and decals celebrating over 50 years in business.  Our focus is delivering value to our customers with responsive service, quality products and low cost production.  Our mission is to make it easy for you to do business with ALG.

3005 4th Avenue South,

Birmingham, Alabama 35233

205.328.0104

(f) 205.328.0123

Copyright 2017

 ALG Labels and Graphics